Privacy Policy

The stuff we have to tell you

Who we are.

This is the privacy policy for 2nd Floor Designs Ltd.
Registered office address: Suite 5, 3 Middlebridge Street, Romsey, Hampshire, SO51 8HJ.
Phone: 01794 513043
Email: hello@weare2ndfloor.com

Who to contact regarding your data and privacy.

We are a small business so under The GDPR (The General Data Protection Regulation) we are not required to have a named data protection officer or representative but it you have any questions regarding your data please contact us on the contact details above.

The purposes for which we will use and process your data.

 If you are a client we will process your data in accordance with the contract you have signed with us and the project(s) we are working on. We will also process your data in accordance with any legal obligations we have.

If you are a potential client we will only use your data in relation to providing you with details and information about the potential project(s) we may be working on together.

If you have signed up to our newsletter or email list we will use your data only for that purpose.

We will inform you at the time of collecting your data what it will be used for.

The lawful basis for which we will process your information.

Under The GDPR we have to make everyone whose data we hold or whose data we may be collecting aware of the lawful basis under which we will be processing your data. 2nd Floor Designs Ltd. will be processing your information under the lawful basis of:

Contract:

As part of our contract to provide you with our services we will process your data for reasons of invoicing and payment and any legal obligations surrounding this such as for tax purposes.

Consent:

When you sign up to any of our email lists or newsletters we will ask you for consent to contact you using the details given. You have the right to withdraw this consent at any time by contacting us via email: hello@weare2ndfloor.com or phone: 01794 513043.

Legitimate Interest:

There may be times when we use your information if we feel there is a reason of legitimate interest to do so. This means if we have some information which we feel could be useful to you or your business. For example, as a client we may contact you to inform you of changes to web standards which may affect your website. We may also contact you to inform you of changes to our business or new services that we offer if we deem them to be relevant to you. You have the right to object to your data being used in this way and if you do object, please contact us via email: hello@weare2ndfloor.com or phone: 01794 513043.

Third parties.

Most of our data we collect directly from you.

The only time we receive data from a third party is when work is referred to us from another company. The information we are given is minimal and only what is necessary to make contact with you; name and email address or phone number. In this situation, when we first have direct contact with you, we will ensure the information we have about you is correct and we will only use the data in relation to the work we are undertaking for you and on occasion under the lawful basis of legitimate interest as outlined above.

When we have a contract with you, on occasion we have to share some of your data with third parties in line with legal obligations such as for accounting and tax purposes. When doing this we will only share what is necessary.

We use third party software on occasion when processing some of your data. The software companies that we use comply with The GDPR. They are: MailChimp, Dropbox and FreeAgent.

Retention periods.

We will retain your information for as long as we feel it is relevant or necessary and we will check that your details are still correct if a significant period of time has passed since last contacting you.

If we have a contract with you and your details are relevant to us for tax purposes, we will keep your data for at least five years after the submission deadline of the relevant tax year.

Your rights and your data.

You have the right to request to see the information that we hold about you.

You have the right to rectification, which means the right to ask us to amend any data we hold about you which is not accurate.

You have the right to request that we delete your data. In some circumstances this may not be possible if we need to retain some of your data to comply with legal obligations that we have.

You have the right to restrict processing which means to inform us if you only wish us to use your data for certain purposes. For example, if we are unable to delete your data because of tax purposes you can request that this is the only reason we will hold it and we will not contact you for any other reason.

You have the right to change or withdraw consent that you have given about how your information or data may be used.

If you wish to exercise any of your above rights please contact us via email: hello@weare2ndfloor.com or phone: 01794 513043. We will respond to your request within 30 days as per The GDPR.

Complaints

 If you have a complaint about how your data is being used by us, you have the right to make a complaint to The Information Commissioner’s Office (ICO). 

Cookies

Use of Cookies on our site

Cookies are small text files placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

You will notice a box fixed to the top of this page, this allows you to choose whether to accept or decline cookies on our website.

The table below list the cookies we use and will set if you have cookies enabled in your browser. By using this website you accept that these cookies will be set.

Name Set by/for Description Further reading
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Google Analytics We use Google Analytics to allow us to analyse the traffic to our site and to review a number of statistics regarding our visitors. Click here for an overview of Google Analytics privacy

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org. However, please note that if you choose to disable cookies, then parts of this website may not function correctly.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Page last updated: 24th May 2018

 

Discuss your project with us

hello@weare2ndfloor.com or +441794513043